We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from wandergoodskin.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Returns must be initiated within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options.

How to Initiate a Return

To start a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please do not send items back without prior authorization.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.

Processing Time for Returns

Once we receive your returned item, we will inspect it and notify you of the status of your return. Typically, this process takes 5-7 business days. If your return is approved, we will process your refund within 10 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct product without delay.

Non-Returnable Items

Some items are non-returnable, including but not limited to personalized products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please reach out to us before making a purchase.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure your experience with us is satisfactory.